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Workflow item update status problem

Hi,

we are having 2 level approval process (SRM 5.0 classic scenario). we are having below mentioned problem.

User creates a SC and it goes for approval.once he approves the SC.system shows the node id state as COMPLETED in bbp_pd but the workflow item status will be STARTED and status text will be IN Process.

could any one suggest me how to overcome this problem.do i need to execute any reports or any config is missing?

regards

subbu

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1 Answer

  • Posted on Jan 18, 2010 at 10:14 AM

    Hi,

    Please check following.

    1. During 1st approval, check the document status and workitem ID and workitem status

    2. After approval, check the document status and workitem ID and workitem status

    If the workitem id is different, that means new workflow is started. Please check which field is changed by approver.

    If the workflow status completed and document status is in transfer, that means some error occured when creating document in backend. RZ20 should have some info.

    Regards,

    Masa

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