Workflow item update status problem

[Former Member]

Hi,

we are having 2 level approval process (SRM 5.0 classic scenario). we are having below mentioned problem.

User creates a SC and it goes for approval.once he approves the SC.system shows the node id state as COMPLETED in bbp_pd but the workflow item status will be STARTED and status text will be IN Process.

could any one suggest me how to overcome this problem.do i need to execute any reports or any config is missing?

regards

subbu

[masa_139]

Hi,

Please check following.

1. During 1st approval, check the document status and workitem ID and workitem status

2. After approval, check the document status and workitem ID and workitem status

If the workitem id is different, that means new workflow is started. Please check which field is changed by approver.

If the workflow status completed and document status is in transfer, that means some error occured when creating document in backend. RZ20 should have some info.

Regards,

Masa

[Former Member]

Hi Masa,

i have checked the way you have sugggested.

1) before approval the status is STARTED and status text as IN Process and node id status is READY

2) After approval the status is STARTED and status text is IN PROCESS and node id status is COMPLETED

workitem id remains same. approver is not changing anything he is just clicking on approve button.i am not able to see any information in RZ20. i tried to update the cart status through program BBP_ALERT_SB_NOTTRANSFERED but i found no changes in RZ20

any suggestions please

regards

subbu

[masa_139]

Hi,

Is it at 1st approval? How about before and after at 2nd approval?

Regards,

Masa

[Former Member]

Hi Masa,

This is at first level approval and also the same is happening at second level approval

regards

subbu

[masa_139]

Hi,

That means workflow is not completed after 2nd approval. Please find what is the last step in the workflow log.

Regards,

Masa

[Former Member]

thanks masa

issue was solved as the trfc user was locked.once we reset the password it was working fine

regards

subbu