ActionInboxConnector UWL Connector is failing

Former Member · ‎01-15-2010

Hi all,

We have configured our Portal UWL for Guided Procedures and MDM tasks. There is also a standard UWL System defined called ActionInbox using the ActionInboxConnector. We are facing a problem due to the failure of this ActionInbox system. Whenever a user opens the UWL, the following message is displayed on the top:

"An error occurred while trying to connect to the provider"

On opening the details for this error, we find that the ActionInbox system has failed with the message "Failure in retrieving from action inbox". Due to this problem, none of the GP tasks are coming to the UWL (but are visible in the GP Runtime). [SAP Note 1001269|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_ep_km/~form/handler%7b5f4150503d3030323030363832353030303030303031393732265f4556454e543d444953504c4159265f4e4e554d3d31303031323639%7d] does talk about this issue but does not provide a helpful solution. We are working on NW04s SP18.

Please find the screenshot at this link: [UWL Error|http://img4.imageshack.us/img4/7221/uwlerror.jpg]

Kindly adivse how can this problem be resolved.

Regards,

Ankur

Former Member · ‎05-22-2014

Hi,

I am receiving similar error as mentioned above. Can anyone please guide me in this ?

Regards,

Srishti

Former Member · ‎11-23-2011

Hello Ankur,

I have a similar error, could you tell me how did to solved it?

Thanks.

Former Member · ‎01-17-2010

Hi,

Below is the portion from the log file which is added whenever this error comes:

-

#

#1.5 #005056B86B35006B000003260000156000047D63B5E8B7A5#1263767114160#com.sapportals.wcm.repository.manager.cm.CmRepositoryManager#sap.com/irj#com.sapportals.wcm.repository.manager.cm.CmRepositoryManager.getResource(624)

#Guest#0##n/a##aef1f060faa611deb3c6005056b86b35#Thread[UWL Pooled Thread:3,5,SAPEngine_Application_Thread[impl:3]_Group]##0#0#Error##Plain###unexpected exception - java.lang.NullPointerException

at com.sapportals.wcm.repository.manager.cm.CmRepositoryManager.getResource(CmRepositoryManager.java:995)

at com.sapportals.wcm.repository.RMAdapter.getResource(RMAdapter.java:228)

at com.sapportals.wcm.repository.runtime.CmAdapter.findResource(CmAdapter.java:1349)

at com.sapportals.wcm.repository.runtime.CmAdapter.findManagerAndResource(CmAdapter.java:1322)

at com.sapportals.wcm.repository.runtime.CmAdapter.getResourceImpl(CmAdapter.java:979)

at com.sapportals.wcm.repository.runtime.CmAdapter.getResource(CmAdapter.java:192)

at com.sapportals.wcm.service.actioninbox.wcm.FileInboxItemCategory.<init>(FileInboxItemCategory.java:136)

at com.sapportals.wcm.service.actioninbox.wcm.ActionInboxService.newInboxItemCategory(ActionInboxService.java:401)

at com.sapportals.wcm.service.actioninbox.wcm.ActionInboxService.getItemCategory(ActionInboxService.java:450)

at com.sapportals.wcm.service.actioninbox.wcm.ActionInboxService.getItemCategory(ActionInboxService.java:957)

at com.sapportals.wcm.service.actioninbox.AbstractActionInboxCategory.getItemCategory(AbstractActionInboxCategory.java:194)

at com.sap.netweaver.bc.uwl.core.connect.aib.ActionInboxConnector.getItems(ActionInboxConnector.java:385)

at com.sap.netweaver.bc.uwl.core.connect.ConnectorThread.run(ConnectorThread.java:113)

at com.sap.netweaver.bc.uwl.core.ThreadManager$PoolWorker.run(ThreadManager.java:191)

#

#1.5 #005056B86B35006B000003280000156000047D63B5E8BF05#1263767114160#com.sap.netweaver.bc.uwl.core.connect.aib.ActionInboxConnector#sap.com/irj#com.sap.netweaver.bc.uwl.core.connect.aib.ActionInboxConnector#Guest#0##n/a##aef1f060faa611deb3c6005056b86b35#Thread[UWL Pooled Thread:3,5,SAPEngine_Application_Thread[impl:3]_Group]##0#0#Error#1#/uwl/service/connector/actioninbox#Plain#nullcom.sapportals.wcm.repository.ResourceException

at com.sapportals.wcm.repository.ResourceException.fillInStackTrace(ResourceException.java:399)

at java.lang.Throwable.<init>(Throwable.java:195)

at java.lang.Exception.<init>(Exception.java:41)

at com.sapportals.wcm.WcmException.<init>(WcmException.java:107)

at com.sapportals.wcm.util.content.ContentException.<init>(ContentException.java:54)

at com.sapportals.wcm.repository.ResourceException.<init>(ResourceException.java:284)

at com.sapportals.wcm.repository.manager.cm.CmRepositoryManager.getResource(CmRepositoryManager.java:1003)