Unable to sort result list in a search crm 2007

[Former Member]

Hello everyone,

I am facing a problem in CRM 2007, Iu2019m going to describe it.

When I try to sort or filter a result list in the webclient, It is done by clicking on the header of the result list, well when i click on it instead of appearing the options ( such as ascending , descending or any value of the selection) there is a error in the web page ( so a sign of error appears in the left bottom corner of the screen)

For instance if i search an account with a * then many possible accounts will appear in the result list, but i can not sort them by clicking on the header of the result list.

Any help?

Thanks in advance.

Luis Angel Fiel

[Former Member]

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[Former Member]

It was happening due to the service crm_callback in the SICF, it was deactived, so I need to active it.

Thanks for your help.

[Former Member]

Hi Luis,

I am facing the same issue but it is happening only for one user.The service mentioned is not user specific and is active.I am looking into it from authorization perspective.If you have any inputs please provide

Regards

harish

[Former Member]

Hi Masood,

I donu2019t see a dropbox when I click on the header fields.

But I donu2019t have a very large number of entries...

Thank you very much.

Luis Ángel Fiel

[Former Member]

Not sure Luis, if these are standard fields you can create an OSS message.

[Former Member]

Hi Masood,

You understand it correctly, but in the result list We have more that one column. No header of any column is working.

For instance when I am searching for an account in the result list will appear several accounts ( in lines ) and several columns in the columns there are fields (STRUCT.ACT_DATE STRUCT.CREATE_BY STRUCT.DESCRIPTION STRUCT.STA TXT) but no one of those headers are working.

Thank you very much for your answer.

Luis Angel Fiel

[Former Member]

Hi Luis,

Do you see a drop down when you click on these header fields. If the drop down for sort does not come, it is because of the large entries. If the drop down comes and sort does not work then you may have to take a look at the sort event handler.

Regards,

Masood Imrani S.

[Former Member]

Any help??

[Former Member]

Hi Louis,

if I understood correctly, you are able to see the search result, but when you press the header column you dont see the sorting options.

If yes, this can happen if there are so many entries with the column in question or

may be the column is a value attribute(I need to verify the second part. If it is a value attribute the field wont have STRUCT. suffix)

Regards,

Masood Imrani S.