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SAP BPC 10.1 MS Logon Failure

Hi,

we have a new environment of BPC 10.1 with Windows Server 2012R2.
Client is as well a Windows Server 2012R2 as Terminal Server.

When other users as the administrator try to logon to the system over the web, they are getting the following error.

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{"code"."BUI_UM_ERROR_001","severity"."error","description"."Internal Error - System.Exception: Cannot create ActiveX component. \u000d\u000a at Microsoft.VisualBasic.Interaction.CreateObkect(String ProgId, String ServerName)\u000d\000a at SAP.POA.BUI.Application.User.BPCHandler.UI5GetUserByID(String UserID)\u000d\u000a at SAP.POA.BUI.Services.user.UI5GetUserPreferance(String category)"}

The logon attempt failed; contact your administrator

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When the administrator logs on all is fine and after that all other users can logon as well.

Does anybody know how this can be resolved?

Kind regards,

Fabian

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