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Former Member
Jan 14, 2010 at 09:56 PM

Customer credit card refund


Hi everyone,

I issued a credit memo to a customer because they returned some items.

The invoice was originally paid by credit card and they requested to refund their card.

These are the steps I took:

Sales A/R> Credit memo> Enter all information>click the Accounting tab and on the credit card transaction section, select the original charge> Add the CM and the message "credit card refunded" appeared on the bottom of the screen. The refund was also processed thru the gateway. So I thought everything worked.

However, the credit card refund does not show under Banking>Deposit>Credit card tab and when I checked the BP master data ,I noticed that the payment showed up as an Outgoing payment.

How do I fix? I need the payment to go to Incoming instead of Outgoing.

Any help would be appreciated