I issued a credit memo to a customer because they returned some items.
The invoice was originally paid by credit card and they requested to refund their card.
These are the steps I took:
Sales A/R> Credit memo> Enter all information>click the Accounting tab and on the credit card transaction section, select the original charge> Add the CM and the message "credit card refunded" appeared on the bottom of the screen. The refund was also processed thru the gateway. So I thought everything worked.
However, the credit card refund does not show under Banking>Deposit>Credit card tab and when I checked the BP master data ,I noticed that the payment showed up as an Outgoing payment.
How do I fix? I need the payment to go to Incoming instead of Outgoing.
Any help would be appreciated