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Former Member
Jan 14, 2010 at 05:47 PM

Problem with CRM segmentation builder

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Hi friends,

recently the CRM team reported us a problem with the segmentation graphical builder.

This is an SAP CRM ABAP 7.0 SPS03 production and we are near to golive.

When try to acces the segmentation graphical builder a java exception appears, the detail is:

load: clase com.sap.crm.marketing.segmentbuilder.SegmentBuilderApplet.class not foud.

java.lang.ClassNotFoundException: com.sap.crm.marketing.segmentbuilder.SegmentBuilderApplet.class

at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)

at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)

at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: java.io.IOException: open HTTP connection failed:http://p.p.com.mx:8000/sap(bD1FUyZjPTUwMCZpPTEmZT1UVWRWUVVSQlVsSkJUVUZmTXpsZk5UaGZTMDU3Z25LRUFJbmhBSUFBQ2dLaHBBJTNkJTNk)/bc/bsp/sap/crm_ui_frame/com/sap/crm/marketing/segmentbuilder/SegmentBuilderApplet/class.class

at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)

at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)

at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

... 7 more

Exception: java.lang.ClassNotFoundException: com.sap.crm.marketing.segmentbuilder.SegmentBuilderApplet.class

In development and quality CRM systems we did not have this problem. in some note 1161753, but the instructions didn´t fix the problem.

We are thinking about a java issue in central instance or something like that. The java version used is 1.4 SR12, the OS plataform is AIX 6.1 and Oracle 10.2.0.4

Any idea about this?

Thanks in advance.

Enrique.