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RPTCORTMAIL doesn't send a mail

Nov 24, 2016 at 12:50 PM

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Hey,

I tried to use the Report RPTCORTMAIL but no matter what I choose no mail is send.

I chose a period and a person with errors but the protocol shows "0 mails send".

Even when I don't enter a person nothing happens.

While debugging I saw that the table PERNR_TAB_LANG is empty at the moment the receivers should be picked.

Am I doing something wrong? I'm thankful for every hint.

abap | sap
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Hi,

Did you check if the user has a user-id in infotype 105 and also INT as communication method in SU01

Kind regards, Rob Dielemans

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Hey,

There is one user right now, that gets an email.

But this user doesn't have INT as communication method in SU01. The only Options to select in the Communication section ins SU01 are shown on the Image below. But nothing is selected right now.

The other user btw don't get any notification at all though they also got Errors. And Errors that got the same configuration to send an email.

rptcortmail-com-method.png

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Hi,

INT is email.

I have my settings to also show the key in dropdown lists (ALT+F12 then options, interaction design, visualisation 1 then at controls tick show keys at dropdown lists.

Kind regards, Rob Dielemans

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Ok that's pretty helpful. Thanks!

I checked the system user of the person which gets a error mail. But there is nothing selected in the communication method. Though the protocol lists the person and sends an email.rptcortmail-com-method-empty.png

I debugged the report and saw that the 'INT' value is automatically set. So as far as I know (suppose) every person gets the INT value during the runtime.

Thanks for your hints so far :)

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Hi Dominic,

When using workflow we also have to enable SAP office settings, otherwise the email is only visible in the SAP inbox (SBWP)

To check this and to test if this has any effect go to transaction SO16 then last tab Mail sy.grp and choose radiobutton Send to home addresses of user.

Kind regards, Rob Dielemans

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Ok I'll try this :)

In the meantime I got a question. Where does the Report RPTCORTMAIL gets his errors? Because it's lists up a person that has no errors at all in Transaction PT40.

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1 Answer

Raymond Giuseppi
Nov 24, 2016 at 03:44 PM
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Could you perform some tests with SE37 on FM RH_GET_SMTP_ADDRESS as it depends on your Customizing (T77EO, T591C, etc.) sometimes, as Rob Dielemans wrote, IT 01105 may contain a sap user which links to an address (USR21, ADR6)

e.g. a subtype of IT 0105 is home/personal address for RH related mail, when SAP user is office/professional address.

Regards,
Raymond

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