Added approver disappeared while ordering the cart

[Former Member]

Hi,

I came across an issue in my SRM 4.0 system with shopping cart approval workflow.

I have manually added approvers to a shopping cart in addition to the default approvers through "Add Approver" and put the shopping cart on HOLD. After that I made some changes to the shopping cart and order it. After ordering it, I couldn't see the approvers that were manually added to the workflow. I could see only the default approvers.

If I directly order the cart without putting it on hold, then manually added approvers are there. Problem is there when I put the cart on hold and then order it.

Is this a standard issue? Are there any notes for this issue? Please advise.

Thanks,

Arun

[ricardo_cavedini · Accepted solution]

Hello,

Notes 1039209 and 1233015 are related to this issue. I don't know if they fit with your support package.

Kind regards,

Ricardo

[Former Member · Accepted solution]

Thanks. Note 1039209 fixed the issue.