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Former Member

Added approver disappeared while ordering the cart


I came across an issue in my SRM 4.0 system with shopping cart approval workflow.

I have manually added approvers to a shopping cart in addition to the default approvers through "Add Approver" and put the shopping cart on HOLD. After that I made some changes to the shopping cart and order it. After ordering it, I couldn't see the approvers that were manually added to the workflow. I could see only the default approvers.

If I directly order the cart without putting it on hold, then manually added approvers are there. Problem is there when I put the cart on hold and then order it.

Is this a standard issue? Are there any notes for this issue? Please advise.



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1 Answer

  • Best Answer
    Jan 11, 2010 at 10:28 PM


    Notes 1039209 and 1233015 are related to this issue. I don't know if they fit with your support package.

    Kind regards,


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