In C4C, when you configure ticket routing, there is a sequence. Such that if firstname.lastname@example.org is configured as Sequence 1 for Team 1 and email@example.com is configured as Sequence 2 for Team 2, if a customer emails both firstname.lastname@example.org and email@example.com, the system will create two tickets but both will be assigned to Team 1 only.
Our current client doesn't want this. They want Team 1 and Team 2 to have their own copy of the ticket, such that there will be two tickets, one assigned to Team 1 and the other to Team 2.
Is there any way we can remove the Sequence logic in the Ticket Routing table? See screenshot below.