Mobile Services not available

[alboino_luigi_71]

Dear all,

I've enabled Mobile Services in SAP Cloud Platform Neo Environment of customer Exprivia and assigned roles to my USER-ID but when I click on link Go to Service the system gives a response 503 (see scree-shots below).

Please let mi know how to fix the problem.

Thank you.

Best regards.

Luigi Alboino

[former_member524685]

Hi Luigi, Have you found the solution for this problem?

Please share...

[nabheetscn]

Yes this is what looks like.I think you should check with SAP team on the same.

Thanks

Nabheet

[nabheetscn]

Dear Luigi

From the URL it looks like you are using a productive account not a trial one right? If yes then please check if you have subscription for the same

Thanks

Nabheet

[alboino_luigi_71]

Dear Nabheet,

yes I'm using a productive account. How can I check if I have a subscription for the mobile services?

I've been able to enable Mobile Service and to assign roles to the S-USER that I use to login in the account.

The problem occurs when I click on the link Go to Service.

May be the problem is caused by the fact that we have not purchased a licence for SAP Cloud Platform Mobile Services as stated in Prerequisistes?

Thank you.

BR

Luigi

Prerequisites

To explore and use the powerful capabilities of Mobile Services cockpit, verify that:

• You have purchased a license for SAP Cloud Platform Mobile Services and received an e-mail notification that the service has been configured.
• A single user within your organization should have access to the global account, and is known as a super administrator; this user has full access to SAP Cloud Platform Cockpit and can assign subscriptions for Mobile Services cockpit to your organization's SAP Cloud Platform account.

[AshwinKatkar]

Hi Luigi,

Try to assign administrator and developer role for all first 4 services in take action. Also check trust configuration and try to set it default.

Regards,

Ashwin

[alboino_luigi_71]

Hi Ashwin,

as you suggested I've set trust configuration to Default settings (before it was set to Custom one) but the problem is still present.

About roles I assigned all ones to my USER-ID for the four mobile services listed under Take Actions.

It seems that the mobile service is not available.

Any ideas?

Thank you.

Regards,

Luigi