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Former Member

Delegation of BP/Message processor for service desk message?

Dear All,

How do you i perform the delegation of service desk messages in solution manager ?

Message processor will assign the messages to some other person before he/she goes on leave but what will happen to the newly assigned messages? (Processor is auto determined)

Is there any process thorough which message processor will assign substiute for a particular period ?

(like we normally do in R3 for processing workitems)

I tried to search the forum with the substitute or delegation word but was unable find the relevant thread. So posting a new thread.

Best regards,

Vinod.

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1 Answer

  • Best Answer
    Jan 08, 2010 at 06:28 AM

    HI

    yes it is possible goto solman_workcenter

    and incident management

    on the left side choose the my subsititue (Unders Common tasks) and period for the leave or unavailable

    all the messages then transfeered to the new person even it is new message which is posted goes to this person

    Hope query solved

    Regards

    Prakhar

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    • Former Member Prakhar Saxena

      Hi,

      Sorry for delay is replying to your reply.

      Now my solman is up and i can see the relationships tab and can assign the user.

      Many thanks for your inputs.

      Best Regards,

      Vinod.