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author's profile photo Former Member
Former Member

Billing Document in B2B Shop.

Hi gurus,

we have the following issue that we try to solve since days without result.

We have a B2B shop connected to CRM 2007. Orders created from the web shop are transferred to ERP where they are delivered and billed. In our Dev and QA system we can see all the delivery and billing documents in the document flow in CRM and we can access/view the billing document in our B2B shop. However in our Production System we only see LIKP documents in the document flow in CRM, but no vbrk documents (invoicing) neither is there a link in the web shop to display the invoice.

The web shop settings are in all 3 systems the same.

Any idea where to look or what can go wrong?

Thanks a lot in advance,

Nicole

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 11, 2010 at 08:45 AM

    Hello Nicole,

    Just a thought as all other settings are same in all systems, You can also check the role if it has the required authorization for invoice documents in your production server.

    Regards

    Roopali

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    • Former Member

      Hi all,

      just to let you know the answer. Basically our root cause was that the synchronization of our crm adapter filters with ERP went wrong. Even CRM gave as a feedback everything is fine, the filters were synchronized from CRM Prod to ECC TEST. Therefore in the document flow the billing document was filtered out.

      In the ERP table CRMOBJTAB there we missed entries for object SALESDOCUMENT. The same for table CRMOBJECT.

      Hope this information help someone.

      Cheers,

      Nicole

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