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Nov 20, 2018 at 12:28 PM

Enterprise Scan 16.0 RFC connection to Archive Server 16.2 fails

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Hello, I recently updated an Opentext scanning terminal from 10.1 version to 16.0.

We have updated Enterprise Scan, Imaging Viewer and all the Document Pipeline to 16.0 version, with the same configuration as before, but now the sending process to R3 from the SAP Document Pipeline does not work. Enterprise Scan use local Document Pipeline.

The "cfbx" log:

------

IMP 20.11.18 12:23:04.071 ....... Doctool::work doctool.cxx-635 Error on document 'es1d150552/m/00000001.00000000', 'error', 'could not process document'

ERR 20.11.18 12:23:04.087 ........... rfchelpers.cxx::rfc_error_msg rfchelpers.cxx-93 can't open RFC-connection to R/3. The call of function RfcOpenConnection() failed

WRN 20.11.18 12:23:04.087 ........ cfbx::service cfbx.cxx-2835 sendViaBapiRfc('PH1','prueba.tif HB aefi4yh3n1vvwnedxc6vd3ikiukec 20181120FAX ') failed: 'RFC error' print CFBC/CFBA paramters: -------------------------

protocol = 'SAPRFC'

version = '0045'

function name = 'CFBC'

reference code = 'BARCODE(barcode)'

return code = '0'

client = ''

expiry date = ''

object info = 'prueba.tif'

reserve = ''

archive-id = 'HB'

arch doc id = 'aefi4yh3n1vvwnedxc6vd3ikiukec'

arch doc index = ''

target path = ''

doc type = 'FAX'

archive date = '20181120'

IMP 20.11.18 12:23:04.133 ....... Doctool::work doctool.cxx-635 Error on document 'es1d150552/m/00000002.00000000', 'error', 'could not process document' ------

I have multiple questions:

- Do you know if the RFC connection is made from the scanning station or from the Archive Server?

- If it is done from the scanning station, where is the RFC connection configuration (user, pass, system, instance..)?

- Any idea how to solve the problem??.

Thank you.