C4C - How to maintain ID Mapping for External Business Partner

[pearlalex]

Hi,

We are replicating business partners from S4 (ERP) to C4C. When Business Partners are replicated, the two ID Mapping for Integration fields 'Business Partners' and 'ERP Contacts' are getting mapped and updated automatically with external and internal ID.

The issue is, we also need the mapping field 'External Business Partner' to be updated automatically when we receive a business partner.

Do anyone have an idea to how this can be achieved without mapping it manually via Excel add-on?

Kind regards,
Alexander

[pearlalex · Accepted solution]

We were not able to resolve an automatic update of mapping field External Business Partner. Manual update of ID mapping from Excel add-in will require a lot of maintenance when new BPs are created.

But this was an error in C4C, the mapping pointed to 'External Business Partner' for Hybris Storefront integration when using S4 system, while it should have been pointing to 'Business Partner' mapping. SAP implemented a local software correction on our tenant for this case, but it will hopefully be implemented in the next release for all customers.

Thanks for helping.

[former_member589871]

Hello Alexander,

yes, you are right, me too I had to think about the key mapping. I am working for an implementation which is already in production with customer ID only, and since with MDG integration we do have to manage business partner as well, I went to the conclusion that the key mapping can be updated only manually. I used for this the excel add on integration template from the key mapping UI itself, and filled it through the vlookup excel function.

[former_member241776]

Hi aschinnes , Were you able to resolve this automatic update?

[former_member589871]

Do you incoming message contain both the customer and the business partner from ECC ?

I am integrating MDG with C4c in these days, and i have no problems because the message coming from MDG contains both ID referenced as <InternalID>.

let me know if this helps.

Kind regards,

irene faustinelli

[pearlalex]

Thanks, Irene. Yes, the incoming message contains both internal and external ID. Payload is OK, but I'm thinking about the ID Mapping in C4C under Administrator -> ID Mapping for Integration. Mapping of 'Business Partners' are working fine, but in my case I also need to update mapping of 'External Business Partner'. Not sure how to automatically update that one.