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"Failed to update setup engine executables. Program will exit" installing Crystal Reports 2016

Above error occurs attempting to install CR2016 after uninstalling CR2013.

We've gone thru the hard drive and registry to remove all remnants of CR2013 - still fails. The install files for CR2016 are fine and our installer for CR2013 as on a clean computer this process does not fail. It fails only on this one computer. However, we do not hav the option of reimaging the failing computer given it has highly customized specialty software that would be extremely complicated and time consuming to re-setup.

What causes this error to happen or trigger and is there a way to get around it or appease the trigger to complete the install?

Thank you.

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4 Answers

  • Nov 20, 2018 at 04:18 PM

    Hi Richey,

    One of the possible solution as per KBA Note https://launchpad.support.sap.com/#/notes/0001673624 is to Rename the "C:\Program Files (x86)\SAP BusinessObjects\setup.exe" to "setup.exe.old" and re-run the installer

    Regards,

    Ashwin

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  • Nov 20, 2018 at 05:07 PM

    Also try emptying your Users \temp folder.

    Next is to right click on the setup.exe and select Run As Administrator and see if that works for you

    If not go into C:\Users\%USER%\AppData\Local\Temp and look for an install log, you may see a \2 folder, it could be in there also.

    Run the installer until it errors and then look for that file, you may need to close the installer to write all of the info to the log file.

    See what it says is the issue or how far it got.

    Depending on how for it did get the install log may be in this location:

    C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\(And A Date stamp)\

    Have a look in it for any reasons why it failed.

    Is there other programs that use CR or BOE SDK's installed on that PC?

    Don

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  • Dec 03, 2018 at 05:27 PM

    thank you. will have the team test.

    Richey

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  • Apr 18 at 07:41 PM

    This is what worked for me for 4.x Client tools installation:

    • Navigate to the BOBJ Install directory (eg. C:\Program Files (X86)\SAP BusinessObjects\)
    • Right Click on folder: SAP BusinessObjects and set security Permissions to Full Control for all users of the PC
    • Re-run the installer
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