"Failed to update setup engine executables. Program will exit" installing Crystal Reports 2016

[Former Member]

Above error occurs attempting to install CR2016 after uninstalling CR2013.

We've gone thru the hard drive and registry to remove all remnants of CR2013 - still fails. The install files for CR2016 are fine and our installer for CR2013 as on a clean computer this process does not fail. It fails only on this one computer. However, we do not hav the option of reimaging the failing computer given it has highly customized specialty software that would be extremely complicated and time consuming to re-setup.

What causes this error to happen or trigger and is there a way to get around it or appease the trigger to complete the install?

Thank you.

[former_member427118 · Accepted solution]

This is what worked for me for 4.x Client tools installation:

• Navigate to the BOBJ Install directory (eg. C:\Program Files (X86)\SAP BusinessObjects\)
• Right Click on folder: SAP BusinessObjects and set security Permissions to Full Control for all users of the PC
• Re-run the installer

[AshwinKatkar]

Hi Richey,

One of the possible solution as per KBA Note https://launchpad.support.sap.com/#/notes/0001673624 is to Rename the "C:\Program Files (x86)\SAP BusinessObjects\setup.exe" to "setup.exe.old" and re-run the installer

Regards,

Ashwin

[dausto]

After a lot of troubles, this is the only solution worked for me during installation of CR 2020, because probably installer use the old setup.exe found in the folder without override it with the new one.

Thanks.

[gaby_krispin]

Rename the folder from setup_engine.temp to setup_engine at C:\Program Files (x86)\SAP BusinessObjects\Install Data (Windows)

https://me.sap.com/notes/0001781678

[former_member713924]

I had the same issue. I was able to resolve it by setting the security Permissions to Full Control for "Everyone" on the directory I was RUNNING the SETUP.EXE from as it could not copy the files from there during the installation.

[EunSeok_Bang]

this worked for me out of many suggestions here. thank you.

[former_member1026878]

Giving everyone full access to a folder on a shared system is a bad idea. It's better to rename the old installation data (setup.exe and InstallData folder in C:\Program Files (X86)\SAP BusinessObjects\ by default).

I did it with the following powershell script:

$setuppath = "C:\Program Files (x86)\SAP BusinessObjects\setup.exe"

if (Test-Path "$setuppath") { Rename-Item -Path "$setuppath" -NewName "setup.exe.old" }

$setupfolderpath = "C:\Program Files (x86)\SAP BusinessObjects\InstallData"

if (Test-Path "$setupfolderpath") { Rename-Item -Path "$setupfolderpath" -NewName "InstallData.old" }

[former_member957750]

I'm getting the same error message on a Windows 10 system with no prior installation of any Crystal Reports product.

[Former Member]

thank you. will have the team test.

Richey

[former_member11696]

Also try emptying your Users \temp folder.

Next is to right click on the setup.exe and select Run As Administrator and see if that works for you

If not go into C:\Users\%USER%\AppData\Local\Temp and look for an install log, you may see a \2 folder, it could be in there also.

Run the installer until it errors and then look for that file, you may need to close the installer to write all of the info to the log file.

See what it says is the issue or how far it got.

Depending on how for it did get the install log may be in this location:

C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\(And A Date stamp)\

Have a look in it for any reasons why it failed.

Is there other programs that use CR or BOE SDK's installed on that PC?

Don