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Crystal Report Viewer Shows Blank Page

Hi There,

We just upgraded a ERP system (named iScala, COM based) from 2.3 to 3.0. Since then, we had intermittent Crystal Report issue. The issue is it shows blank page, but if click Save button, the report can be saved in PDF just fine. And all other forms show in blank page after the error happens. If user log off and re-login this ERP system, the same report shows properly. This issue does not happen in ERP 2.3, only in 3.0.

Here is the environment information:

1. Crystal Report runtime 13.0.13.1597, 32-bit

2. ERP installed in Windows Server 2008 R2, ERP is 32-bit applicaiton. The user access ERP via Citrix.

3. ERP is COM based application, in 2.3 it uses ActiveX version of Crystal Report runtime. in 3.0, it adopts .Net version of Crystal Report runtime. ERP 3.0 calls InterOP, InterOP then calls CR runtime.

4. ERP is a desktop application not Web application.

Appreciate for any help.

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2 Answers

  • Best Answer
    Nov 30, 2016 at 09:34 PM

    We can't support our OEM Partners software since we don't know their code.

    Best to ask Scala for support.

    PS - we are up to SP 18 now, time they updated their runtime. Don't install it yourself, it could break a lot of things.

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  • Dec 03, 2016 at 04:12 AM

    Thank you for reply, will check with Scala.

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