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Former Member
Dec 30, 2009 at 08:40 PM

Alert Management

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I have created an alert and it is working correctly when I set it to be sent internally to specified users. However, I also need to send the alert via email to some of the users. When I select email and the alert is triggered I receive the following error message:

---Email address has not been defined for the sender. Cannot send e-mail, sms, or fax 'Server' Message 3581-4 ---

The internal message shows as coming from 'Server'. We don't have a user 'Server'. How do I set the email address so this won't happen and the email will get sent?

What I've tried so far that hasn't worked.

- Made sure the SBO Mailer is connected to the server and linked to the database.

- Created a user 'Server' and gave an active email address - just to see if this would work.

Note: the SAP Database is on a different server than the email server.

Please help.

Thanks experts.