Alert Management

[Former Member]

I have created an alert and it is working correctly when I set it to be sent internally to specified users. However, I also need to send the alert via email to some of the users. When I select email and the alert is triggered I receive the following error message:

---Email address has not been defined for the sender. Cannot send e-mail, sms, or fax 'Server' Message 3581-4 ---

The internal message shows as coming from 'Server'. We don't have a user 'Server'. How do I set the email address so this won't happen and the email will get sent?

What I've tried so far that hasn't worked.

- Made sure the SBO Mailer is connected to the server and linked to the database.

- Created a user 'Server' and gave an active email address - just to see if this would work.

Note: the SAP Database is on a different server than the email server.

Please help.

Thanks experts.

[Former Member]

Thanks everyone! I was having issues sending the Alerts by email but when I put a email direction in the company details the problem was solved!

Once again, thanks for everyone!

Julián Vargas

[Former Member]

Dear Julian,

Could you be kind enough to let me know what is the process you followed in getting email alerts. I would be thankful if i get a reply for the same.

[Former Member]

You may check this thread first:

Thanks,

Gordon

[Former Member]

Thanks for your reply, however, I've already checked that thread and found nothing that could resolve my issue. I did do this from one of the threads: Recipient of the alert needs to be logged in to trigger the alert emails.

I had the user log in to the company. The alert is set to internal and email for them. They received the internal notification but no email is sent. They do not see the error message on their screen like I do. I am on the server.

[Former Member]

How about this thread?

[Former Member]

I've looked at that one as well. I believe it's on the right track. I've checked the users that the email is going to and all of them have the correct email address. However, the message is always being sent from Server. Is there a way to change the user that the Alert message is being sent from? We don't have a user server (I created on called Server to see if this would correct it but it doesn't).

[Former Member]

No. All alert emails are sending through one email address only. Check you company setting to verify if you have input a valid email address. If everything is fine, your email server may block those emails already.

[Former Member]

I forgot to put an email address in the company settings. That is what was generating the error message. However, I'm still not receiving the emails. They must be getting blocked in our email filters/settings. I'll have to get our IT guy here and have him check.

thanks for your help