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Inbound emails are captured in interaction, how to get inbound email data

Hi,

I need to download inbound emails of interactions to desktop as PDF, i have find a class with method CL_CRM_EMAIL_UTILITY_BASE->GET_MAIL_DATA_FROM_SO, Output of table: BODY is not same as email input.

Any expert could help in this really rewarded:-)

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1 Answer

  • Best Answer
    Nov 22, 2018 at 10:12 AM

    Hello Devanga,

    could you set a breakpoint in CL_CRM_EMAIL_UTILITY_BASE~GET_MAIL_DATA_FROM_SO and check if note 1693949 maybe the reason for the blank table BODY ? Furthermore could you check the MIME Types are properly Maintained for PDF. The relevant functionmodul is 'CONVERT_OTF' with the relevant MIME Type 'application/pdf'.

    Best Regards

    Gerhard

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