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Link and De link of the two incident tickets.

Hi Experts,

Issue as below.

Example we have two incident tickets as 1001 and 1002 . We can navigate from one ticket to another ticket by Document flow enabling.

We have done the requirement but the problem is this is working fine only when we come out of the crmd_order and re enter the incident and assaign or delete the document flow functionality.

Suppose we linked incident 1001 to 1002 and it navigates to incident 1002 . in the same session while de linking , it is not de link to the incident 1001. When we come out of the incident 1002 and re enter in crmd_order then if we perform the de link, it's working fine.

Regards,

Lakshma.

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1 Answer

  • Feb 04, 2010 at 01:44 PM

    ans not found.

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