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Nov 14, 2018 at 07:08 PM

C4C Services - CTI Integration - Extending Live Activity

585 Views Last edit Jan 08, 2019 at 08:43 PM 3 rev

Hi all,

I am currently implementing CTI Integration through a third-party vendor and it is key for the customer to get the possibility of getting Sales Orders listed under the left Pane (as well as all the other objects which are already there, such as Tickets).

I have been reading, reseraching and testing a few things but none of them worked so just wanted to know:

a) is this feasible?

b) has someone done this or something similar before?

c) is SAP planning to release this?

Any inputs from Stefan Hagen Preethi Bukke Vani Dammalli ?? Every coment is very welcome.

Also, if someone likes this and would like SAP to push it into standard, feel free to vote for it on: https://influence.sap.com/sap/ino/#/idea/221806

Regards.

Alejandro.

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