PI performance issue: processing takes up to 12 hours

[irijsdijk]

We're experiencing a huge drop in message processing performance on one of our systems.The processing of a single message can take up to 12 hours!

It seems the messages are 'stuck' in the the status 'MS:Message_Wait_In_Disp_Queue'. PI server capacity has been checked, as well as the backend resources. Everything looks fine: enough CPU & memory capacity on both sides, no network issues.

Messages are stacking up:

Processing takes up to 12 hours:

Message processing details:

Any ideas which settings to check on the PO side? We're using PO 7.5. Thank you!

[PriyankaAnagani]

Hi,

Messages are getting stuck in dispatcher queue means, the queue might be full or the treads might have been occupied. Check the Dispatcher queue status, go to "<server>:<port>/MessagingSystem/monitor/systemStatus.jsp" search for "DispatchDisp" and see the status. Increasing the thread count may help.

--Priyanka