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Nov 13, 2018 at 09:56 AM

Cloud for customer CTI integration with genesys

496 Views Last edit Nov 14, 2018 at 09:29 AM 2 rev


I wanted to know if there is any CTI adaptor available from genesys to integrate with service cloud or do we have to custom build something to integrate with genesys. I have looked at the blogs and help pages but there is no documentation which says there is an CTI adaptor to integrate. Any pointers on the feasibility and work involved would be appreciated