We have implemented an Employee IC Webclient in crm 5.0. Now they want to implement a second one for Customers. This will have different customization requirments, both in terms functionality logic and front-end views.
How do we do this? Create two BSP applications, one for Customers one for Employee?
What about the common objects, like Agent Inbox? how do we incorporate different customizations for the same components? The Inbox renderer class for example needs to be modified to display different columns for each of the two instances. But it has lots of dependent objects, are we supposed to create a duplicate of each object? This will be very difficult.
Would appreciate help from anyone having experience with this.
Thanks
Ramin.