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Former Member
Dec 21, 2009 at 10:28 AM

Make view fields non editable (display only) in EIC 6.0

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hi experts,

i am working in EIC 6.0. we have a requirement wherein the interaction record's all but one view needs to be non editable when the ticket is in closed status.

please let me know if there is anything that can be done so that all the fields in a view can be made non editable when the change button is clicked but the status of that interaction record is found closed. clicking on change button enables all views editable but the requirement is to keep only one view editable and rest all in display mode.

thanks in advance,

Sagar.