need to have ticket number in subject line when mail are triggerred

[Former Member]

Hi

Support desk for solman is configured for our client. They have auto mail trigerred. They want the subject line of the mail witth ticket number .Is this requirement possible ? if so how do we do it

Regards

MAS

[Former Member]

Hi,

Is this issue still there?

Regards,

Rinkal

[Former Member]

Hi Abhi,

Yes it is possible to have the ticket number in the subject line of the e-mail. For this, I hope you have already selected the smart form for the e-mail in the action definition.

In the smart form description maintain the text as e.g Support Message : & . This character '&' picks up the Support Message number from the standard processing method 'CRM_SRVORDER_EXEC_SMART_FORM'. and displays as follows in the subject line "Support Message : 8xxxxxxxxx " Take the help of the ABAP person. This is working fine for us.

Hope this resolves your issue.

Srinivas