automatic notification

[Former Member]

How to adjust the automatic notification if the new issue has arrived? If the user has created the issue, I want that system Solution manager automatically sends to me the notice by mail Outlook.

[Former Member]

In Action settings

Action Profile - SLFN0001_ADVANCED

Action Definition - Z_NEW_MESSAGE_TO_SUPPORT

Processing Time - Immediate processing

Schedule Auomatically checked

Partner Determination for the Action

Partner-Dependent - checked

PartnerFunction - SLFN0003

Description - Support Team

Action Determination and Action Merging

Action Merging - Max. 1 Action for Each Action Definition

other default

Processing Types

Smart Forms Mail

Form Name - Y_CRM_REMINDER_MAIL_01

Processing Class - CL_DOC_PROCESSING_CRM_ORDER

Processing Method - CRM_ORDER_EXEC_SMART_FORM.

Condition Configuration selected SLFN0001_ADVANCED

selected action definition Z_NEW_MESSAGE_TO_SUPPORT

Schedule Condition - No Condition (Seen as Fulfilled)

Action Merging - Max. 1 Action for Each Action Definition

Start condition - E0001SLFN0001

is there any wrong adjustment? Please help

[Former Member]

Hi,

Please check the log under the tab "Transaction data" -> "Actions".

You may get the reason there for the failure of the action.

Thanks,

Rinkal

[Former Member]

Hi Prakhar Saxena,

Support team determination works correctly, i made all the steps from the /people/riccardo.escher/blog/2009/08/21/pep-up-your-charm--part-1-howto-create-a-smart-e-mail-action but it is still not works

[Former Member]

Hi Rajeev,

auto mail when status changes is working, i need to customize system for the new messages, if there is new message in Solution Manager, i need that system sends mail to the support team. Also there is a thread , i made all the steps but nothing changed, and i still can't get auto mail to support team when message created in Solution Manager. Can you give step by step information?

[prakhar_saxena]

Hi

Have you scheduled the action for mailing to Support Team at STATUS NEW for you

Check this blog.

/people/riccardo.escher/blog/2009/08/21/pep-up-your-charm--part-1-howto-create-a-smart-e-mail-action

If yes then be sure that Support Team is getting determined first before you email action get triggered

Hope it solves ur prb

Regards

Prakhar

[RajeevP]

Hi Abay,

This is possible by acitvating the automated email service. Please refer the below doc for details:

http://www.renet-web.net/2009/07/23/automated-emails-in-sap-solution-manager-made-easy/

Rajeev