Dashboard error

[Former Member]

When I try to open the dashboard in Infoview, I am getting the following error message.

The PMUser account is missing or corrupted. (EPM 03007) AA2209 Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

Any body faced this problem?

Kindly provide me the solution.

-Ram Kumar Jayanti

9008399669

[Former Member · Accepted solution]

Hi,

Check your account information is correctly given or not. i.e User name, Password and Anthentication.

Cheers,

Suresh Aluri.

[Former Member · Accepted solution]

Hi Suresh,

Thanks for your quick responce and nice idea.

Actually i am having admin credentials.

Even as an admin I am not able to login.

Then i login to the preferences>Dashboards and analytics and in authentications options i reset my credentials.

Its working fine now.

-RamKumar

[Former Member · Accepted solution]

Hey Buddy,

Nice one guys. Just resolved same Dashboard error using your tips.

Regards,

Jonas Lebeya.

[Former Member · Accepted solution]

Good one! helped me too.

Cheers,

Divya

Edited by: DivyaAnanyaPacha on Apr 22, 2010 12:57 PM

[Former Member · Accepted solution]

Hello,

I have the same issue this morning. I could not view the dashboard. When I get to console and went into reference to try to get to the Dashboard and Analytics. I got the same error here. How could you get to Dashboard and Analytics here?

Thanks

[Former Member · Accepted solution]

Hi,

You may edit the InitConfig.Properties with the user account with Admin rights and the password for the same. Shutdown and start the SIA and Tomcat as well. If it is because of the corrupt password, the above should resolve it.

thanks,

Jothivel

[Former Member · Accepted solution]

Even after four years of this original post, the same problem occurred for me today & is resolved by same solution. Thanks