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Nov 23, 2016 at 02:02 PM


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Former Member

Hi Experts,

I have a requirement where I have deploy the existing working partner registration par file from 7.0 to 7.3 for give partner's to register them self in new system and this is custom application.I have deployed successfully in new portal version 7.31.33, But when I try to call using url : http://<FQDN>:<Port>/irj/servlet/prt/portal/prtroot/<Name of application> it throwing an portal run time error that " An exception occurred while processing your request. Send the exception ID to your portal administrator ". I have checked the error log in NWA and in log it shows " Could not retrieve portal application " . Any inputs on what might be teh cause for the issue?

Please observe the below full error log :

[EXCEPTION] Could not retrieve portal application com.sapportals.portal.prt.connection.ServletConnection.handleRequest( javax.servlet.http.HttpServlet.service($FCAProcessorThread.process($
error.jpg (20.2 kB)
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1 Answer

Santarshi Samanta
Aug 23, 2017 at 10:04 AM

Hi Srinivas

Regarding the issue can you refer to the below KBA and check if all the mentioned components are on same SP or not.

1630240 - Portal runtime error after upgrading to SAP NW 7.3x, 7.4 and 7.5

Additionally, replicate the issue and collect the logs using the log watch tool and attach the log excerpt.

1593107 - Logwatch Tool - Collecting Portal DefaultTrace logs


Santarshi Samanta

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