Crystal Reports freezes every time I try to open a report.

[Former Member]

Crystal Reports freezes every time I try to open a report. I feel like it has something to do with trying to locate the default printer, but Im not certain. Crystal Reports opens just fine,but the moment I try to open any report it just hangs. Please help!

[Former Member]

I can't find much consistency with the issues I am having. Yesterday, I couldn't even create a new report on my computer. CR would open to the begining screen, but the second I tried to open anything, including a new report it would freeze up. I installed CR2008 on another computer and it was able to open several reports (which I couldn't open on my computer) I checked the no printer option in the page setup area, saved it, then I was able to open them on my computer. The rest of the day the reports seemed to work fine. Then this morning I came in and now I can't open anything again. It almost seems that it's looking for something when it tries to open a report and stalls because it can't find it?

[former_member11696]

That is odd...

Open Contol Panel and add/remove programs and select CR. Do a repair install and if possible use the Custom Options and install all DB drivers and Export options, except Lotus Notes, unless youa re using them. It may be that CR is loading/installing those missing dll's and the network is too busy or something like that.

It may be that your firewall setting or anti-virus software is blocking access to system files or resources. When you do the repair install make sure to disable them and un-plug yourself from the network so you protect your PC while they are off line.

Look in the System and Applciation Event logs in Admin tools also, it may give you a clue what your PC is trying to get to and being denied.

Thank you

Don

[Former Member]

My problem is very similar to this person's. I have 2 laptops with CR XI installed (same problem from original R2 through SP 5). The old laptop is an IBM Thinkpad R51. The new one is an HP Elitebook 6930p. Both have the exact same software and versions of Win XP and network security.

If I try to open a report that has an "invalid printer" selected, it will open in the old IBM (with the message, 'This report uses an invalid printer. The default printer will be used instead'), but on the new HP, it freezes and I have to do a CtlAltDel to get out.

I've tried everything Don Williams suggested, but the only thing that is logged in Admin Tools when this happens is a Security/Privilege Request" with no errors.

Clearly, when CR in the HP looks for the printer selected in the report and doesn't find it, that causes CR to freeze.

Any idea what difference between the 2 machines could cause this?

This is a royal pain, because I can only be on one computer at a time.

Thanks in advance.

[former_member11696]

Moving to the Report Design forum. Not a database issue.

What happens if you create a new report and then open it?