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Expert comments required in service order management

Former Member
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Hi All,

I have to map the below requirements:

1. Create service order when a customer calls for service.

2. Plan the order & create quotation based on this.

3. Execute service order, if the cost is going above quotation value then system should not allow.

4. If the cost is going high then quoation should be revised again & approval to be taken from customer.

5. Once the service order is complete, bill the customer at actual.

I have done below work

1. Service order created in IW31.

2. Quotation created through DP80. (Necessary settings done in DIP for creating quotation from order).

3. During quotation acceptance in IW32, the system creates the sales order with value planned in service order.

4. Billing document is generated based on this planned value that has come from service order in sales order.

I need to know,

1. How to manage resource related billing. I mean the billing document should be generated based on resources consumed and not based on initial cost in sales order that has come from planned cost in service order.

2. When I create a billing document, the system is crediting the service order the invoice amount. In my case I want that all the actual service cost to go to logistic cost center. Then billing document should post the actual costmark upprofit those are in sales order to the same logistics cost center. To make it short, the logistic cost center will receive actual repair cost as debit & invoice amount as credit. So finally I can see the credit amount on logistic cost center that is the profit.

I know this is long story.....please suggest.

Accepted Solutions (0)

Answers (2)

Answers (2)

pratik_mahendra
Contributor
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Hi Vgs!

Service order management is hndled thru CS-Customer services. Thru IW31- create a service order in operation you enter planed resources and in component tab page you enter planned component and in IW41 / 44 when you confirm these services Like labour hours, Machine hours or Components used. In Cost tab page everytime you enter the planned cost with simple arthematic calculation from KP26 the cost per hour is calculated and updated and everytime you consume resources and update in IW41 / 44 you will see actual is updated against planned cost in cost tab page. For this you have to have clear cut costing sheet configured. Use Sales Order document type RAS and Repair /service quotation. Maintain OISD to trigger Service order from Sales order (this is for Handling Repairs). MaintainDIP profile in ODP1 things to remember, while maintaining DIP profile is; Use material determination and assign Either Material set or maintin material in GS02. Assign it to DIP profile to Item category incase of repairs it is IRRA. Resource related quotation can be done thru DP80 and billing thru DP90.

I hope it helped.

Former Member
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Hi,

Refer the OSS notes 301117 on DIP Profile: This will give you an understnading on the Resource Related Billing.

For your second Question - will come back.

Regards