No customizing data found for content management profile

[Former Member]

Dear All,

When we configured a business role for our call center agent, we copied existing out-of-box role and assigned to user's local own data. When the CRM Web UI was called, the window popped up fine, but there was an error message:

No customizing data found for content management profile

Can anybody advise why this error comes? I checked the content management profile in our system. There are 3 profiles there but I am not sure if any of them is linked to the nav bar profile we defined. Where to define it? How to remove this error message?

Thanks in advance!

Leon

[Former Member]

Hi Leon,

To start with you need to check the details of the Business Role. Goto SPRO>CRM>Business Role-->Define Business Roles

Select your Business Role and click on details, You can check if Role config key, Nav Bar profile, layout profile, Technical profile and PFCG Role ID is properly assigned.

Once you assign the above profiles to business role you then assign Position like for e.g. Sales rep and Employee to the org model in PPOSA_CRM. Then select the position and goto menu bar and click on Goto>Detailed Object>Enchanced object description. Select Business role in the Infotype name and click in create infotype. Assign your business role.

Check logging in after performing the above step. If it doesnt work assign the parameter ID - CRM_UI_FRAME and parameter value - X in the tcode SU01 for the user in CRM. Also assign SAP_ALL role just to make sure if it works.

Hope this helps.

Regards,

Chandrakant