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Former Member
Dec 10, 2009 at 03:45 PM

Service Org. Determination in IC Web UI

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Hello,

I have a rule for service organization determination in activities but it have different behavior depending on the UI.

When I enter with GUI and Web UI the rule works as expected but when I enter to Interaction Center web UI it determines always the service organization of the IC Agent.

Is there any customizing I need to do to avoid this?

Best Regards.

JM