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Former Member
Dec 10, 2009 at 11:43 AM

Recording questions answered by the call centre agent.


Questions asked by call centre agent to be recorded.

Within the Call centre is it possible to have a series of related questions displayed and the answer recorded in text fields?. Recording the answers in text fields is no problem, but to display particular multi-answer (like answer a,b,c,d, or e)for example, is probably a little more difficult. What would be the best way of going about this?.



Edited by: Jason Stratham on Dec 10, 2009 12:43 PM