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Former Member

ERM & CUP: Risk Analysis Error

Hello everyone,

Will someone please urgently help us with this issue? Any suggestions are greatly appreciated! : )

We are on AC v5.3 SP 8. In RAR, we are able to run a Risk Analysis both in the foreground and background across all users and roles. However, when we try to run a Risk Analysis in ERM or CUP, we get an error saying that the "Risk Analysis Failed". The other strange thing is that the error does occur for every role in ERM--just most of them. Also, the ERM management dashboard reflects the correct number of roles in the SAP back-end system, but it says that there are 0 risk violations, which is incorrect.

I have checked that the connectors into RAR successfully connect. I have confirmed the servers. I have re-run all of the background jobs in RAR, ERM and CUP, but nothing seems to be working.

Is there anybody that can please help us?

Thank you!

Johonna

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1 Answer

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    Former Member
    Dec 10, 2009 at 08:40 AM

    Johonna,

    Please check if connector /system names in CUP, ERM match with RAR connector names, then check if Risk analysis web service URL / User ID login details are correctly configured in CUP and ERM. If they are setup correctly, next thing to check is the Logs for error messages.

    Please paste the CUP/ERM error logs if above checks don't resolve the issue.

    Regards,

    Amol

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    • Former Member Former Member

      Hello,

      No, I was able to test in the WSNavigator, as I do not have access. We opened a message with SAP and they have suggested that we move our GRC DEV/QA environment to a separate server than GRC PRD. The support team is working on that this week. I am not sure if this will resolve the issue. The client currently have the 2 GRC environments on the same server on separate instances. Have you ever seen this cause an issue before?

      Thank you!

      Johonna