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Vladimir Kogan

Solution manager secured environment

Nov 08, 2018 at 10:35 AM | 35 Views | Last edit Nov 08, 2018 at 10:35 AM 2 rev.

Dear Gurus.

When running Solution Manager in High Secured environments, it means nto internet neither OSS connection possible.

Which functionality will be missing?

Is there any SAP document about this case?

Regards

Vladimir

SOLMAN SAP Engagement and Service Delivery
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1 Answer

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    Jared Singh
    Nov 08, 2018 at 03:13 PM

    Hi Vladimir,

    I can think of the following being impacted since they use OSS

    - Not able to forward support incidents to SAP from solution manager. functionality of ITSM would be limited in that case.

    - Not able to forward EarlyWatch Alerts session data to SAP and use that information in the EWA Workspace (cloud application) - blog https://blogs.sap.com/2017/08/15/sap-earlywatch-alert-workspace-gain-an-overview-on-your-system-landscape-health/

    - Service definitions which functions that are used by SDCCN to process EWAs and other service reports cannot download from SAP. However you can download the service definition files using SAP Note 727998.

    -Transferring Solution data (7.1 solman) or system data (7.2 solman) to SAP is not possible. This is used to book services with SAP. However I believe there might be a workaround for high secured customers. If you do book a service this is something that would be discussed then.

    Jared Singh

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