Customer Checkout

[former_member232853]

Good Day

I have a few questions with regards to customer checkout:

1. Discount Groups - I have defined discount groups per customer group and then it worked perfectly, i then however tried to run period and volume discounts in Parallel as a promotion for a certain period. It did not pick up the period and volume discounts, does any one know why this would happen?

2. I then took away all discount groups and Checkout continued to give the discounts from discount groups even though they were deleted in SAP Business One.
There were no errors on my Synchronization of discount or articles?

3. Is there a way for Customer checkout to work out the discount on the amount excluding VAT as SAP Business One does?

[gunther_sandtner2 · Accepted solution]

Hello Ross,

In a sales receipt in SAP Customer Checkout period / volume discount is applied directly on the item unit price. It will therefor not appear as a discount amount or percentage on the receipt.

You can verify what kind of discount was applied by clicking on the calculated final price on the right side of the screen as shown in attached screenshot period-or-volume-discount.png. In my example you can see that period / volume discount was applied even though the discount fields display zero values.

Can you please double-check if period / volume discount gets applied or not?

Kind regards,

Gunther

[former_member232853]

Thank you all for the replies

[former_member578974]

Hi Ross,
for your third question, check if the discount on the header level helps. In the Customer Checkout Monitor remove the discount from each sales item. Instead enter the discount on the header level. Then release the receipt.

About discount, I recommend you to review these threads / blogs:
https://answers.sap.com/questions/544301/how-about-other-discounts-used-in-sap-customer-che.html
https://answers.sap.com/questions/632720/always-split-sales-item-in-sap-customer-checkout-a.html
https://answers.sap.com/questions/632722/receipts-with-non-discountable-article-and-header.html

See also the notes / KBAs below:
2593967 - Interaction between SAP Customer Checkout and SAP BusinessOne

2694514 - Known (configuration) errors and their resolution in the integration of SAP Customer Check...
In the KBA 2694514, see section: Discount Management in SAP CCO with SAP Business One as backend.

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Regards,
Mateus