Skip to Content

Activity tasks overwrite Sales Territory

Hi experts,

We have created a custom report classified by Sales Territory.
The thing is that Activity Tasks, don't carry the information about Sales territory, instead it is changed into a value "00163E".

Same thing is happening also with Phone calls, except that the new value is "#".

Do you have any idea what might be the cause?

This is not happening to Appointments, though.

BR,

.CV

phone-calls1.png (3.4 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Nov 29, 2016 at 10:58 AM

    Hi team,

    Is anybody experiencing similar issue?
    Former Member have you faced anything similar to this?

    Activity task's field , "Sales Territory" is displayed as "Not Assigned" even though the activity itself has a Sales territory assigned properly.

    BR,

    .CV

    Add comment
    10|10000 characters needed characters exceeded

  • Dec 12, 2016 at 04:33 AM

    Hi CV,

    Sales Territory field will display "#" only when a territory is not currently maintained for the activity. If you're currently seeing this and believe this to be in error (in addition, the 00163E value for Sales Territory also seems odd), please create an incident for this issue so our development team can investigate further.

    Best regards,

    Arthur

    Add comment
    10|10000 characters needed characters exceeded