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Former Member
Dec 07, 2009 at 08:13 PM

Return to Customer and Re-bill

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SD Experts,

We currently went live with SD, will bill customers based on delivery/goods issue. we are having a issue where we have to cancel an invoice and rebill. Canceling an invoice thru VF11 is not a problem, but what will be the best way to cancel the goods issue, delivery, and sales order and re-create a sales order I would like to do something where I have the whole audit trial. Currently we are canceling goods issue, we delete delivery and create a new delivery, this leaves a gap in audit trial and we are having severe reconciliation problems with SD.

Do you have any suggestions and/or guide me to the correct process? Do I have to cancel all the way to the sales order and re-create an order referencing the that order?

Regards,

Frank