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Former Member
Dec 07, 2009 at 07:03 PM

Approvers aren't recieving emails in CUP

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Hello Guru's

We are on GRC CUP 5.3 SP9

In CUP , our Authentication system is = SAP UME

User data Source =LDAP ( microsoft active directory)

user details source = LDAP

In our organization LDAP ID' and SAP Id's are not the same ( ex BEN SMITH is BSMITH in LDAP and BS000012 in SAP/UME)

so we created a field in LDAP called UID and mapped all LDAP ID's with respective SAP user ID's and I have maped AE field

SAP user ID = UID in LDAP field mapping )

so now when I search for Ben Smith in access request screen with BSMITH,CUP finds Ben and it converts it back to BS0000012 which is good )

But when I try to assign BEN to a particular role as an approver CUP doesnt convert him there to SAP/UME ID (BS0000012) it finds him and displays him as BEN SMITH (BSMITH) so now he gets an email to inform him that he has something to approve ,but there is no request in his inbox (as BSMITH doesnt exist in SAP UME)

So I exported the Roles sheet and changed his ID to BS0000012 and imported back ,so now he has request in his CUP in box but he doesn't get an email, as BS0000012 doesnt exist on LDAP.

I am in tricky stuation ,so could any of you share your experience an help me out here

Thanks upfront

MK