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Former Member
Dec 07, 2009 at 09:19 AM

Blank PDF sent to mail

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Hi

We have a transaction ZME9 through which users can print a Purchase Order Draft or send it to the mail in PDF format .

In one case user is getting a blank PDF documnet for some particualt Purchase orders . We have observed that hte issue is happening for japanese users when they trying to use PDF option for Purchase orders with US vendors .

After investigation we have found out that in this case the Buyer is related to a Pinter and the Device type of that Printer is JPHPLJ4 - HP Laser Jet PCL 5- japanese. In this case the user is getting a blank PDF ,but the print option and the preview option are working fine

But if i change hte Printer in Debugging mode the PDF is generated successfully ,device type of this printer is POST2.

Can you please help me how can i solve this .

Thanks and Regards

Ramakanth Akunury