HTTPS UWL Issue

[Former Member]

Hi,

We have several server nodes and 1 load balancer. when we open UWL admin(under system admin) using individual server nodes with https:
..., and click on Cache admin for clearing cache, it is opening. But if we do the same via loadbalancer with Https, it is not opening. This loadbalancer will any way direct the call to the working server nodes which works if opened individually.

The same done via HTTP, for both Load balancer and individulal server node, it is working. It is not working only for Loadbalancer when acessed via HTTPS.

Please help. this is bugging us for long time

[Former Member · Accepted solution]

Hi Shabir,

We have had a similar issue and realised that it is something to do with "System" configuration in the portal system administration. You have to change the settings of your system to "https" and assign the same system to UWL iView. Also, when I spoke my basis colleague, he mentioned about some SSL certificates that need to be configured for secure connection and some configuration that needs to be done in ECC. But, to be honest I am not quite sure about that bit.

I hope this might point a way forward to resolve your issue. Let me know if you have any problems.

Regards,

Gopal.

[Former Member]

Hi,

Thanks for the reply. Every request is having this problem and the problem is not just on consequent requests.I.e Even when we login the first time we get this issue.

Is there any configuration or settings for solving this problem. works fine for http and https bugging us.

[hofmann]

Hi,

check your LB configuration. Is the LB doing E2E or reencoding the SSL connection? Is he disregarding the portal SSL certificate?

br,

Tobias

[Former Member]

Hi Gopal,

The UWL is working perfectly fine using HTTPS if we use server node.

ill Explain, lets say, My 3 nodes host name as domain1.xyz.com, domain2.xyz.com, domain3.xyz.com and port 50000. so to access this,

if i use https://domain1.xyz.com:50000/irj or https://domain2.xyz.com:50000/irj and open uwl Cache Admin, it is working fine. Even though these url is via https, it is working fine and hence there should not be any issue with HTTPS settings in individual server node level(atleast thats what i believe). However, if we open the same via Loadbalancer https://loadbalncer.xyz.com/irj, then it is not working even though this loadbalancer will point to our 3 working nodes only. The Confusing part is, if we use http instead of https, i.e http://loadbalncer.xyz.com/irj, instead of https://loadbalncer.xyz.com/irj, it is working from loadbalancer. Not working with loadbalancer when used with HTTPS

We use hardware loadbalancer. Can you please suggest.

[hofmann]

Hi,

your load balancer needs to be configured to support End-To-End SSL. Every SSL connection has to be sticky, meaning: for every request from the browser, the LB has to connect the same server.

For every request: Browser --- SSL ---> LB ---> Server1

Looks that right now your LB is switching the servers:

1. Browser request --- SSL ---> LB ---> Server 1

2. Browser request --- SSL ---> LB ---> Server 2

br,

Tobias