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Dec 02, 2009 at 08:33 PM

CRM Service Tickets to BW

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Hi,

is there any standard data source to get service tickets from

CRM to BW ?

We are using service tickets with multi-level categorization and

service-level agreements, we need to take the whole model to BW

to implement queries over it.

Any one does that before ?

Any tips, CRM transactions, tables, F.M. will be help full.

btw we use CRM 5.0 and BW 7

Thanks in advance