Hi,
is there any standard data source to get service tickets from
CRM to BW ?
We are using service tickets with multi-level categorization and
service-level agreements, we need to take the whole model to BW
to implement queries over it.
Any one does that before ?
Any tips, CRM transactions, tables, F.M. will be help full.
btw we use CRM 5.0 and BW 7
Thanks in advance