Former Member

Dec 02, 2009 at 03:08 PM

Portal server suddenly went down - logs to be analysed

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hi, Today our portal servers EP7 suddenly went down around 9:30 am. We did portal restart which brought the system up. we are doing RCA to find the issue. Kindly let me know the log files to be analysed.

Thanks.

few logs collected :

Log from dev_dispatcher.b00

from

Dec 2 04:50:09 2009

[Unloading class

sun.reflect.GeneratedSerializationConstructorAccessor102]

[Thr 2]

Wed Dec 2 09:31:21 2009

[Thr 2] JLaunchRequestFunc: receive command:17, argument:0 from

pid:12001

[Thr 2] JLaunchIShutdownInvoke: set shutdown interval

(stop:1259746281/end:1259746401/TO:120)

[Thr 2] JLaunchProcessCommand: Invoke VM Shutdown

[Thr 2] JHVM_FrameworkShutdownDirect: invoke direct shutdown

[Thr 196] JLaunchISetState:

change state from [Running (3)] to [Waiting for stop (4)]

[Thr 196] JLaunchISetState: change

state from [Waiting for stop (4)] to [Stopping (5)]

[Thr 82] JLaunchISetHttpPort: set http

port 53200

[Thr 82] JLaunchISetHttpsPort: set https port 53201

[Thr 38] JLaunchISetP4Port:

set p4 port 53204

[Thr 175] JLaunchISetP4Port: set p4 port 53204

[Thr 194]

JLaunchISetHttpPort: set http port 53200

[Thr 194] JLaunchISetHttpsPort: set https port

53201

[Thr 176] JLaunchISetP4Port: set p4 port 53204

[Thr 106] Wed Dec 2 09:31:22 2009

[Thr 106] JLaunchISetHttpsPort: set https port 53201

[Thr 106] JLaunchISetHttpPort: set http

port 53200

[Thr 190] Wed Dec 2 09:31:28 2009

[Thr 190] JLaunchISetTelnetPort: set telnet

port 53208

[Thr 187] Wed Dec 2 09:31:29 2009

[Thr 187] JLaunchISetHttpPort: set http port

53200

[Thr 196] Wed Dec 2 09:31:32 2009

[Thr 196] JLaunchISetState: change state from

[Stopping (5)] to [Stopped (6)]

[Thr 5] JLaunchIExitJava: exit hook is called (rc = 0)

[Thr

5] SigISetIgnoreAction : SIG_IGN for signal 18

[Thr 5] JLaunchCloseProgram: good bye

(exitcode = 0)

*************

jvm_sdm.o00

Starting SDM - Software Deployment Manager...

tc/SL/SDM/SDM/sap.com/SAP

AG/7.0019.20090401124145.0000

JStartupFramework is requesting to start the SDM Server.

Start

the SDM Server integrated in the JStartupFramework.

Initializing Network Manager (53217)

Starting SDM Server listening on port 53218

SDM started successfully.

JControl is shutting

SDM Server down

Asynchroneously processing shutdown request.

Server finished sending back

the answer of the ShutdownRequest.

Shutting dispatcher down

Bye, bye!

**************

dev_sdm.b00

Wed Dec 2 09:31:21 2009

[Thr 2] JLaunchRequestFunc: receive command:17, argument:0 from pid:12001

[Thr 2] JLaunchIShutdownInvoke: set shutdown interval (stop:1259746281/end:1259746401/TO:120)

[Thr 2] JLaunchProcessCommand: Invoke VM Shutdown

[Thr 2] JHVM_FrameworkShutdownDirect: invoke direct shutdown

[Thr 2] JLaunchISetState: change state from [Running (3)] to [Stopping (5)]

[Thr 5] JLaunchIExitJava: exit hook is called (rc = 0)

[Thr 5] SigISetIgnoreAction : SIG_IGN for signal 18

[Thr 5] JLaunchCloseProgram: good bye (exitcode = 0)