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Hybris Marketing Lead transfer to C4C

Hello Experts,

we have a scenario where in Contacts are loaded in Hybris Marketing using CSV files, a campaign is executed (without segmentation and target groups) for those uploaded contacts(along with ISContact flag), these is then converted to Lead and handed over to C4C.

The problem is in C4C these Contact information is created as Individual customer and not as corporate customer. Could you please suggest what is probably missing?

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4 Answers

  • Dec 28, 2018 at 10:03 AM

    Hi Rasheed,

    Can you share the 1 record data which you are uploading. So that I can suggest something on it.

    Regards,

    Hemanth.B.

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  • Dec 28, 2018 at 10:03 AM

    Hi Rasheed,

    Can you share the 1 record data which you are uploading. So that I can suggest something on it.

    Regards,

    Hemanth.B.

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  • Feb 14 at 09:51 AM

    Hello together,

    we also have the problem that C4C is creating this contact information as individual customer and not as contact.Have you found a solution?

    Regards,

    Viktor

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  • Feb 15 at 08:52 AM

    Hi Rasheed N,

    that's that standard behaviour of the systems. I know that's a bit strange for B2B, where you don't have individual customers.

    But I think it should be possible to configure the iflow in CPI to change that behaviour.

    BR Tobias

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