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Former Member

SAPphone in IC WebClient

Hi,

Questions:

-


How to integrate the older SAPphone into the IC WebClient?

The IC WebClient configuration (profiles) is geared towards the use of the ICI CTI interface but how to configure the SAPphone into the IC WebClient?

How when using the SAPphone is the IC WebClient agent mapped to a workcenter?

Thanks,

Patrick

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1 Answer

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    Former Member
    Nov 29, 2009 at 05:03 PM

    This blog might help >

    SAPphone versus ICI (Integrated Communication Interface)

    John Burton

    /people/john.burton/blog/2007/10/25/sapphone-versus-ici-integrated-communication-interface

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    • Former Member Former Member

      Glenn my friend

      Please help me

      I done all the steps and the CRM side works well, but my CTI vendor asking me that the CRM do not send to CTI the agent workcenter.

      In my other projects i use the SAP CTI and when the CTI RFC is on line a screen before the IC screen is available to input the workcenter.

      How can we do it at SAPPHONE scenario?

      Into the agent configuration i have configured the workcenter "3500" and when the vendor force this workcenter the call is received perfectly in CRM. But in the really scenario we cant force it, it need to be inform by CRM correct?

      Thanks in advance