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Former Member
Nov 27, 2009 at 12:43 PM

Initiate email from support message

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Hi everyone,

this question is related to the testmanagement workflow. I would like to modify the worklow for the support message and hope someone can help me.

When a user posts a support meassage after testing a transaction I would like the message to be sent to the outlook mail account of the concerning person instead of the message going to service desk. Is this doable with workflow management? If so, how?

Thanks for helping