Skip to Content
avatar image
Former Member

Issue in changing Account Group of a Customer

Dear Gurus,

I am trying to change the Account Group of a Sold to Party in XD07, from '0001' to 'Z001' (an exact copy of '0001'), but the system is giving an Error message "Change of account group not possible; customer used in SD documents".

'0001' = Sold to Party

'Z001' = Non Operative Customers (who are not dealing with us now)(Same number range, same fields / values)

I checked and made sure there are no open docs against his name and his account has Zero balance. The Customer is not having any Blocks. Still system is giving the Error message, now what to do?

Best Regards.

Venkat - Hyd

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

5 Answers

  • Best Answer
    avatar image
    Former Member
    Feb 03, 2010 at 10:38 AM

    Dear Venki ,

    This is due to a small error in your partner determination config.

    In Spro > SD > Basic func > Partner Deter > Partern determi in Customer master

    Here you double click on node "Account Group - Fucntion Assingment "

    In this for all the partner functions like SP , BP , SH , PY etc make the entry for the new acc grp . You will note here that though u have copied from acc grp "0001" , system does not copy this node settigns automatically and it needs to be done manually . Once you assign the new acc grp to each partner func, problem will be gone..

    Also , if you have noticed , as of now in your present settings you cant create a new customer records also using the new accnt grp .

    Once you do the above config , this problem will be fixed .. !!

    Tell us the outcome...

    B O L ...

    Hope this Helps !! 😊

    Edited by: manni dutt on Feb 3, 2010 1:34 PM

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Finally I got the answer thanks to Manni Dutt.

      An ACCOUNT GROUP OF A SOLD TO PARTY CAN BE CHANGED if the step given by him is configured.

      I have tested it and its working.

      Wish I could give him a Hundred points, unfortunately it can only be Ten 😔

      Thanks Manni.

      Regards

      Venkat - Hyd

  • avatar image
    Former Member
    Nov 27, 2009 at 08:48 AM

    Hi

    You can not change the Account Group of Sold-to-party. If required, you can change the Account group of SH,BP and PY.

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 27, 2009 at 08:50 AM

    Hi

    You can change the Account Group from Shi To/ Bill To / Payer to Sold To, but you can not upgrade a Sold To Account group Customer as this is the highest level.

    Regards

    Amitesh Anand

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 27, 2009 at 04:42 PM

    First of all, you cannot change the account group of sold to party. Secondly, you have not indicated as to why you want to change. From your explanation, I have a feeling that there is no necessity to change the account group. If at all, you want the number range of account group Z001 to be followed for 0001 also, you can very well assign the same object to this account group also.

    thanks

    G. Lakshmipathi

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Dear Ram Pedarla,

      1. The business needs to keep the master data of these Customers since they have some history with the company and need that

      data for future reference.

      2. I am not aware of the option called 'Archiving'. Once you archive, is that Customer's code visible or not visible, in the drop down

      list if i search for all Customers in XD02 / XD03?

      3. Recreating the Non operative customer as a new customer is not correct, according to me, since then we cannot see the

      whole picture of the Customer if one customer is recorded with 2 codes.

      Regards

      Venkat - Hyd

  • avatar image
    Former Member
    Nov 27, 2009 at 08:47 AM

    Hi,

    You can change the ACCOUNT GROUP of Higher level customer Like SOLD TO to Other Partner function Account groups like SHIP TO , BILL TO & PAYER

    regards,

    santosh

    Add comment
    10|10000 characters needed characters exceeded