Skip to Content
0
Former Member
Nov 27, 2009 at 06:12 AM

How to receive and evaluate customer feedback for Makreting Survey?

44 Views

Dear all,

We need to send a Customer satisfaction survey to a target group and we have to get the feedback from customers.

How can we know that, how many customers selected the same answer for a specific question, and how can we evaluate the answers based rating factor.

I know 'Evaluate without BIW' option, but how this report looks like?, and can we get the detailed analysis from this report. We are using CRM 7.0 and we don't have BIW in our Landscape

Please educate me in the above scenario as it is an immediate requirement from client side. Your help will be highly appreciated.

Best regards,

Raghu ram