I have configured OSS message functionality in SOLMAN for Service desk. I able to send OSS message to SAP.
MY concern is now what are the details will be accessed by SAP like
1. Will they able to see any internal communication that has happened between the end user and consultant.
2. Will they able to access the documents that have been attached for internal purpose.
3. How to send attachment to SAP regarding the error.
Please revert ASAP.